You may, within 14 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
If you wish to return items, you must inform us in writing by email to firstname.lastname@example.org. You must also return the product(s) to us in the same condition in which you received them in, and at your own cost and risk, unless you are returning damaged goods in which case we will cover the return postage. You have a legal obligation to take reasonable care of the products while they are in your possession.
The return package, including written details of the reason for return, must be sent to the following address:
53 Willow Road
If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible after receiving your returned items. In this case, we will refund the price of the product in full, excluding of the original delivery charges charged to you unless the item you returned was faulty / damaged in which case delivery charges will be refunded. You will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods for free or offer a full refund (including postage cost) depending on your preference.