We are still shipping out all orders both in the UK and to oversea destinations, but please note that due to the impact of COVID-19 SOME parcels are taking longer than usual both within the UK and internationally! While most are moving normally it can vary from region to region on a daily basis.

If you require your delivery urgently please contact us for a shipping quote with specialist express couriers!

Shipping Policy

Thank you for visiting and shopping at Katzenworld. Following are the terms and conditions that constitute our Shipping Policy.

United Kingdom Shipping

Shipment processing time

All orders are processed within 1-3 business days. Urgent orders that have chosen Next Day Delivery options will be prioritised accordingly. Where possible orders are shipped on weekends or holidays but we can’t guarantee this. Some of our couriers have weekday & weekend delivery but please do get in touch on live chat (right-hand bottom side) or via email if you require a specific day delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. UK deliveries over £60 come with free economy delivery (2-5 days) if you require faster delivery please choose a paid-for option at checkout.

Please note the free delivery only applies to items dispatched directly by us. We do have a few items that come directly from selected partners. These will show in their item description that they are dispatched directly by the manufacturer and we can not waive the postage cost on them.

Delivery delays can occasionally occur and we will endeavor to inform you if possible.

International Shipping

All Shipping Costs are automatically calculated based on the weight of your order. If you encounter any issues or have questions about rates please contact us.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if a tracked for service has been chosen. If available the tracking number will be active within 24 hours.

For international deliveries, please choose RoyalMail Tracked or Tracked & Signed for in order to receive a tracking number. Worldwide courier options will only include a tracking number if your order value is over £45 as we charge a lower rate on orders below this value on the RoyalMail economy delivery service.

For orders below £45 with the Worldwide / Europe Courier Option we use RoyalMail economy delivery and the delivery aim is 3 – 10 working days, however, a parcel can not be declared lost until 30 working days have passed in order to allow for customs delays.

For orders over £45 with the Worldwide Courier Option or those that paid for a RoyalMail tracked service the delivery aim is 2 – 5 working days and the service is fully trackable.

Faster delivery methods such as Fedex 24 – 48 hours worldwide delivery are available but will require a per order quote. So please do get in touch with us on live chat (right-hand bottom side) or via email if this is important to you.

Customs, Duties and Taxes on orders outside of the UK / EU

Katzenworld is not responsible for any customs and taxes applied to your order by your local country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment to P.O. boxes or APO/FPO addresses

Katzenworld ships to addresses worldwide including, APO/FPO/DPO and BFPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if a tracked for service has been chosen. If available the tracking number will be active within 24 hours.

For UK deliveries the UK courier option and all RoyalMail tracked and signed for services will come with tracking numbers. 2nd and 1st class without this add-on will not include a tracking number.

Damages / Loss

On rare occasions, Damage or Loss in transit can occur. Please contact us should this have occurred. For damage, we can only accept a claim if you provide clear images of the packaging and item that is damaged as this is required in order to make a claim with our couriers.

Damages have to be reported within 7 days of receipt to our courier. Loss has to be reported after 30 days of dispatch and no later than 90 days.

Please keep all packaging materials and damaged goods before filing a claim via live chat (right-hand bottom side) or email.

Returns Policy

You may, within 14 calendar days of receipt of your order, return any item in unused, original condition for a refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

If you wish to return items, you must inform us in writing by email to shop@katzenworld.co.uk. You must also return the product(s) to us in the same condition in which you received them in, and at your own cost and risk, unless you are returning damaged goods in which case we will cover the return postage. You have a legal obligation to take reasonable care of the products while they are in your possession.

The return package, including written details of the reason for return, must be sent to the following address:

Katzenworld LTD,
53 Willow Road
Kettering
Northamptonshire
NN15 7BA
UK

Refund Policy

If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible after receiving your returned items. In this case, we will refund the price of your order minus our postage cost unless the item you returned was faulty / damaged in which case delivery charges will be refunded. You will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return part of your order and qualified for free UK delivery originally we will deduct the postage charge from your refund should the new total order value fall below £60 after deducting the returned items.

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods for free or offer a full refund (including postage cost) depending on your preference.

Warranties

Some of our products will come with an extended manufacturer warranty beyond the EU legal obligations. To find out the specific warranty about any of our products please get in touch via shop@katzenworld.co.uk

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