Shipping Policy
Thank you for visiting and shopping at Katzenworld. All items are shipped from the UK unless otherwise stated on the product page (for a small number of third-party items).
Orders are normally processed within 1–3 business days. Urgent orders using Next Day / Express delivery are prioritised.
Same-day dispatch cut-off for next-day orders: 12:00 noon. Orders placed later may still ship the same day depending on mail collection times.
🇬🇧 United Kingdom Shipping
Where possible, orders may be shipped on weekends or bank holidays via Royal Mail, but this cannot be guaranteed. If you require delivery on a specific day, please contact us via live chat (bottom right) or email.
During busy periods, dispatch may be delayed by a few days. If there is a significant delay, we will contact you by email or phone.
Shipping Rates & Delivery Options
Shipping costs are calculated and displayed at checkout.
- Orders under £20
Royal Mail 2nd Class (no tracking): £2.99
Royal Mail Tracked 48: £3.99
Royal Mail Tracked 24: £4.99 - Orders £20 – £59.99
Royal Mail Tracked 48: £2.99
Royal Mail Tracked 24: £3.99 - Orders £60+
Free Royal Mail Tracked 48 (2–3 working days)
Optional upgrade to Tracked 24 for £1.99
Special Delivery options are available for all orders and are priced based on weight.
Delivery Aims
- Royal Mail Tracked 48: 2–3 working days (Mon–Fri)
- Royal Mail Tracked 24: 1–2 working days (Mon–Fri)
- Royal Mail Special Delivery: Guaranteed next-day (Mon–Sat)
🌍 International Shipping
International shipping costs are automatically calculated based on weight and insurance. If you encounter issues or have questions, please contact us.
Most countries offer Standard Tracked and Express Tracked services with estimated delivery times shown at checkout.
Shipment confirmation emails include tracking numbers where applicable. Tracking usually becomes active within 24 hours.
Countries Without Defined Shipping Speeds
Orders under £45:
Worldwide Economy Courier (Royal Mail Economy) – delivery aim 3–10 working days
(Middle East customers are strongly advised to choose tracked or express services).
Orders over £45 or tracked services:
Europe: 3–10 working days
Non-Europe: 3–14 working days (fully trackable)
Customs delays may occur and are beyond our control.
FedEx Express (or equivalent) is available worldwide.
Some products can ONLY be shipped to UK addresses (e.g. pet food containing meat). If unsure, please email shop@katzenworld.co.uk.
Customs, Duties & Taxes (Outside UK)
Katzenworld is not responsible for customs charges, duties, or taxes applied by your country. All such fees are the customer’s responsibility.
Returned Items Due to Address Issues or Non-Collection
If items are returned due to an incorrect address, non-collection, or unpaid customs charges, both outbound and return postage costs will be deducted from your refund.
We can re-send the item, but this will incur a new shipping charge.
P.O. Boxes & APO/FPO Addresses
We ship worldwide including PO Boxes and APO/FPO/BFPO addresses.
FedEx cannot deliver to PO Boxes in the USA or Australia. Please provide a street address or choose Royal Mail tracked services.
Order Tracking
Tracked services include tracking numbers. Royal Mail 1st and 2nd Class without tracking do not include tracking.
Damages & Loss
If damage or loss occurs in transit, please contact us promptly.
- Damage must be reported within 7 days of receipt
- Loss must be reported after 10 days and within 30 days of dispatch for UK orders
Please retain all packaging and provide:
- Photos of outer packaging
- Photos of inner packaging
- Photos of damaged item (minimum two angles)
International parcels cannot be declared lost until:
Europe – 30 working days
Rest of world – 60 working days
Returns Policy (UK Only)
You may return unused items within 14 days of receipt. Items must be returned in original, unused, sealed condition.
Custom or made-to-order products are excluded. International change-of-mind returns are not accepted.
Return address:
Katzenworld LTD
87 Rockingham Road
Kettering
Northamptonshire
NN16 8LA
UK
Refund Policy
Refunds are processed after returned items are received. Postage costs are deducted unless the item is faulty.
If free delivery was originally applied and the new order value falls below £60 after returns, postage will be deducted.
Faulty items are refunded in full, including return postage (with proof of cost).
Yoto products: Warranty and repairs are handled directly by Yoto Support.
Order Cancellations
Orders cancelled before dispatch may incur a £5 admin fee or actual payment processing costs (whichever is higher).
No admin fee applies if store credit is chosen instead of a refund.
International Returns
International orders are non-returnable unless faulty due to customs complexity.
Warranties
Some products include extended manufacturer warranties. Please contact shop@katzenworld.co.uk for details.